About the experience
What can I expect from the event?
Dopamine Land is an indoor interactive sensory museum that combines media, technology, and play in one place. It is a gallery made up of individual rooms designed to trigger a gentle release of the happiness hormone, "dopamine". At Dopamine Land, our visitors can take a break from the outside world, bring some color back into their day, and capture joyful moments on camera.
Where is the experience located?
The location will be on the 1st floor of Centro Santa Fe (Vasco de Quiroga 3800, Santa Fe, Contadero, Cuajimalpa de Morelos, 05348 Mexico City, CDMX), two levels above the Ice Rink. It is located inside a shopping mall that has parking available and is close to other public transportation options.
Does the experience take place in an indoor or outdoor venue?
This experience is held in an indoor, air-conditioned venue.
How long does the experience last?
To give you an estimate, people usually spend around 45 minutes at this experience.
What are the opening hours?
• Mondays: Closed for maintenance
• Tuesday through Sunday: Open from 11:00 AM to 7:00 PM
• Holidays: Open from 11:00 AM to 7:00 PM (check availability on the Fever app)
Will food and beverage be available for purchase on site?
The only food and drinks we will offer for purchase are water, fruit juices, and candies. It is important to mention that we are located in a mall that has an entire floor dedicated to dining, so you can easily find a wide variety of food and beverages before or after the experience.
Is parking available?
Yes, for more information about parking, please visit Centro Santa Fe. Will there be additional sessions?
Unfortunately, we cannot guarantee that there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and times.
Is Dopamine Land suitable for all ages?
Yes, Dopamine Land is family-friendly! Children under 13 must be accompanied by an adult. Guests aged 13 and older may attend unaccompanied. Toddlers up to 2 years old have free entry.
About Tickets
Can I purchase tickets at the door?
We will have a ticket office on site. However, tickets may sell out by the time you arrive at the event, so we highly recommend booking your tickets in advance to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website. What is the price and what ticket types are available?
We have tickets starting from $170 pesos and different ticket types:
• Standard ticket
• Child, Senior, and Persons with Disabilities ticket
• Family ticket (maximum 2 adults)
Is there a military discount?
No, we do not offer a military discount.
Can I make a group booking? Do you offer group discounts?
Groups of up to eight people can book online. If you would like to book for a larger group, please email groups@feverup.com with your preferred attendance date and group size.
Can I pay in cash?
Yes, you can pay in cash at the box office.
What happens if I lose my ticket?
Tickets can be found in the Fever app under "Tickets" or in your confirmation email. Contact us for additional assistance.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your order number. Do I need to print my ticket?
There is no need to bring a paper printed ticket. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same method used to make the purchase. You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app under the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used when purchasing the tickets. If you still cannot find your ticket, please contact us. Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to request a change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible with the next steps to follow. Refund requests are only permitted up to 7 days after purchase and if requested before the session starts. Do you offer press passes?
If you would like a press pass, please email press@feverup.com.
About Event Access
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the timeframe indicated on your ticket. If you arrive late, your entry will depend on space availability. This may result in an indefinite wait time or denial of entry to the experience. If you are unable to enter later, tickets cannot be refunded or exchanged for another session.
Can I bring pets? Are service dogs allowed?
Unfortunately, pets are not allowed at this event location, although service animals are welcome.
Is the venue accessible?
Yes, the event takes place in an accessible venue. However, some rooms may have limited accessibility.
What items are prohibited at the experience?
Prohibited items include outside food or drink (including alcohol), illegal drugs/substances, weapons of any kind (including pepper spray, irritant sprays, knives, sharp objects, bats, clubs, tasers, etc.), unapproved flyers or handouts, lighters and matches, and pets (other than service animals).
Do you offer companion tickets?
Visitors who require assistance during the experience are eligible to request a free pass for their personal assistant/support worker. Please contact us here. Once received, we will provide you with a voucher to redeem your free companion ticket in the Fever app (subject to availability). Please note that you must present the regular ticket alongside the companion ticket upon entry. Is the experience accessible for deaf or visually impaired individuals?
Deaf or hard-of-hearing guests can fully enjoy this experience as it is primarily visual; however, we do not recommend this event for visually impaired individuals.
Will there be strobe lights?
This event contains strobe lights, as well as various displays featuring moving lights and special effects.
Are chairs available? Can I sit down during the experience/exhibition?
This is a walkthrough experience, but if you need a quick rest, there are a few seating areas where you can take a break.
Will restrooms be available on site?
Restrooms are located throughout the shopping center, including one right next to the venue. However, there are no restrooms inside the event space itself.
Can I take photos or record the experience?
Feel free to take photos and share them! When taking photos, please ensure you do not disturb other guests. Professional photography equipment and tripods are not permitted.
Is there a lost and found?
We recommend asking the venue staff if your lost belongings have been found.
Is there a cloakroom/coat check?
We have a cloakroom available for an additional fee.
Is there an age requirement?
No, families and children are always welcome. Dopamine Land is a great day out with kids and is stroller accessible. Anyone under 13 must be accompanied by an adult. Toddlers up to 2 years old have free entry.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
Is the event suitable for pregnant individuals?
The experience requires attendees to stand and walk around the venue for approximately 45 minutes; however, it does not involve intense physical exertion or strenuous movement. We suggest speaking with the manager upon arrival to discuss any specific needs so they can assist you.
Can I bring a stroller?
Strollers are not allowed inside, but an unattended area is available to leave them. We suggest carrying your baby in your arms, a baby carrier, or a sling.
Is there a dress code?
Anti-slip socks are mandatory. Note: Some rooms feature mirrored floors.
Birthday Party 
Large Groups 
