Name: Bookings for Groups | Dopamineland Santiago
Start: Tue Sep 10 2024 16:00:00 GMT+0000 (Coordinated Universal Time)
End: Wed Sep 10 2025 16:00:00 GMT+0000 (Coordinated Universal Time)
Location: CENCO Costanera

Question 1

What can I expect from the event?

Accepted Answer

Dopamine Land is an indoor interactive sensory museum that combines media, technology and play into one place. It is a gallery made up of individual rooms that are aimed to trigger a gentle release of the happiness hormone ‘dopamine’. At Dopamine Land our guests can take a break from the outside world, bring some color back into their day and capture some joyful moments on camera.

Question 2

Where is the experience located?

Accepted Answer

The venue will be on the -1 floor of Cenco Costanera (Av. Andrés Bello 2425, 7510689 Providencia, Región Metropolitana, Chile), next to Sky Costanera´s entrance. It’s at a shopping center which has parking available and is close to other public transportation.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 45 min at this experience.

Question 5

What are the opening hours?

Accepted Answer

Mondays - closed for maintenance Tuesdays and Wednesdays - opened from 10h to 21h Thursdays and Fridays - opened from 10h to 21h Saturdays - opened from 10h to 21h Sundays and holidays - opened from 10h to 21h

Question 6

Will food and beverage be available on site for purchase?

Accepted Answer

The only food and drinks we will offer for purchase are soft drinks and candies. It’s important to mention that we are located in a mall that has an entire floor dedicated to dining, so you can easily find a wide variety of food and beverages before or after the experience.

Question 7

Is there parking available?

Accepted Answer

Yes, for more information on parking, please visit Cenco Costanera.

Question 8

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 9

Is Dopamine Land suitable for all ages?

Accepted Answer

Yes, Dopamine Land is family-friendly! Children under 12 must be accompanied by an adult. Guests aged 12 and older may attend unaccompanied. Toddlers up to 2 years old have free entry.

Question 10

Where can I get tickets?

Accepted Answer

In the Fever App, available on Google Play and the Apple Store, or on the Fever website.

Question 11

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.

Question 12

What is the price and what types of tickets are available?

Accepted Answer

We have tickets from $ 7.000 pesos and different ticket types: Full price ticket, Family ticket (2 adults, 2 children), Group tickets (min 5 people), Free Admission (for children 2 & under) and Add-ons (VR and Photo)

Question 13

Is there a military discount?

Accepted Answer

No, we do not offer a military discount.

Question 14

Can I make a group booking? Do you offer group discounts?

Accepted Answer

Groups of up to eight can book online. If you would like to book for a larger group, please reach groups@feverup.com with your preferred attendance date and the size of your group.

Question 15

Can I pay with cash?

Accepted Answer

Tickets can only be purchased through card.

Question 16

What if I lose my ticket?

Accepted Answer

Tickets can be found in the Fever app under Tickets or in your confirmation email. Contact us for additional assistance.

Question 17

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 18

Do I need to print my ticket?

Accepted Answer

No need for a paper printed ticket. You can find your ticket in the Tickets section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.

Question 19

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 20

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.

Refunds requests are only permitted up to 7 days after the purchase and if requested before the beginning of the session.

Question 21

Do you offer press passes?

Accepted Answer

If you would like a press pass, please email press@feverup.com.

Question 22

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket. If you happen to arrive late, your entry will be dependent on if there is space available. This may result in an undefined waiting period or no entry to the experience. In the event of not being able to enter later, tickets cannot be refunded or exchanged for another session.

Question 23

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

Question 24

Is the venue accessible?

Accepted Answer

Partially accessible. Due to the playful and physical nature of certain attractions, some rooms are not accessible to people who use wheelchairs or those with reduced mobility.

Question 25

What are the prohibited items at the experience?

Accepted Answer

Some prohibited items include outside food or drink (including alcohol), backpacks, Illegal drugs/substances, weapons of any kind (including mace, pepper spray, knives, sharp objects, bats, clubs, tasers, etc.), unapproved pamphlets or handouts, fire starters and lighters, and pets (other than service animals).

Question 26

Do you offer carer tickets?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.

Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).

Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.

Question 27

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Question 28

Will there be strobe lights?

Accepted Answer

This event won't include strobe lights. However the event will contain different exhibits that contain moving lights and special effects.

Question 29

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a walkthrough experience, but if you need a little rest, you will be able to find a few seats for you to have a break.

Question 30

Will restrooms be available on site?

Accepted Answer

There are restrooms located throughout the mall, including one just next to the venue. However the venue does not have restrooms.

Question 31

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 32

Is there a Lost & Found?

Accepted Answer

We would recommend asking the staff at the venue if they have found your belongings.

Question 33

Is a coat check available?

Accepted Answer

This venue does not have a coat check.

Question 34

Is there an age requirement?

Accepted Answer

No, families and children are always welcome. Dopamine Land is a great day out with the kids and is stroller accessible. Anyone under the age of 12 must be accompanied by an adult. Toddlers up to 2 years old have free entry.

Question 35

Will there be an audio guide?

Accepted Answer

Unfortunately, this experience does not include an audio guide.

Question 36

Is the show suitable for pregnant people?

Accepted Answer

The experience requires the audience to be on their feet, moving around the venue for approximately 50 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

Question 37

Can I bring a stroller?

Accepted Answer

Strollers are not allowed inside, but an unattended area is available for them. We suggest you carry your baby in the arms, baby carriers or slings.

Question 38

Is there a dress code?

Accepted Answer

Use of socks is mandatory. Consider wearing comfortable clothing. Note: Some rooms have mirrored floors.

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